FAQs
ABOUT SEMINYAK LEATHER BALI
Where are your products made?
All Seminyak Leather Bali products are handcrafted in Bali by skilled artisans using traditional leatherworking techniques. Every piece is made with attention to detail and designed to be worn for years.
Are your products handmade?
Yes. Each product is handcrafted by our artisan partners in Bali rather than mass-produced in factories.
What makes Seminyak Leather Bali different?
We focus on artisan craftsmanship, real leather materials, timeless design, and small-batch production rather than fast fashion.
Do you have a physical store in Bali?
Yes, customers are welcome to visit our Bali store and browse selected collections in person. Here's our store address:
Jl. Raya Basangkasa No.15, Seminyak, Kuta, Kabupaten Badung, Bali 80361
PRODUCT & MATERIALS
Is the leather real?
Yes. We ONLY use real leather selected for durability, comfort, and long-term wear.
What kind of leather do you use for your goods?
We use only genuine cow, goat, sheep, and lamb leather sourced ethically and locally in Java, Indonesia.
Will the leather soften over time?
Yes. Real leather naturally softens and adapts to your foot shape with wear.
Why does the leather color vary slightly?
Leather is a natural material, so small variations in color and texture are normal and make each piece unique.
Are the woven details handmade?
Yes. The woven leather sections are handwoven by artisans, making each pair slightly unique.
Do you use synthetic leather?
Our core collections focus on real leather craftsmanship.
Will the leather stretch?
Real leather may stretch slightly with wear, especially in areas that experience regular movement.
Are your products suitable for everyday wear?
Yes. Our footwear is designed to balance comfort, durability, and timeless style.
SIZING & FIT
How do I choose the correct size?
Our sizes run small. Please our size chart here.
If you're not sure, please measure your foot from toe to heel and put the information in note section upon check out. We will make custom size following your measurement.
What if I am between sizes?
For most styles, we recommend choosing the larger size.
Are your sandals true to size?
Our sizes run small. Please our size chart here. Contact us directly if you're not sure about your size. We are happy to help.
Do your boots fit wide calves?
Fit varies by style. Please contact us before ordering if you need specific measurements.
Can you help me choose a size?
Absolutely. Contact us with your foot measurements and we can recommend the most suitable size.
ORDERING & PRODUCTION
Are your products made to order?
Yes. Our products are made to order to reduce waste and support small-batch production.
How long does production take?
Production times vary by style and season. Estimated timelines are shown on product pages.
Can I request customizations?
Yes. Customizations are available. Contact us directly for custom made order.
Can I cancel my order?
Orders can only be canceled before production begins.
Do you offer gift packaging?
We do not offer gift packaging, but all orders come with natural calico cotton dust bag, perfect for gifting and storing the product.
PAYMENT
How can I pay my order?
Currently we use PayPal for the payment. If you do not have PayPal account, you can still pay using your debit/ credit card without login to PayPal page.
Where do I do my discount code?
Upon checkout, look for a box beneath your order summary. Enter your code and click "apply". Please be noted, only one discount code can be used per order.
What should I do if my payment doesn't work?
Please make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment or drop us a message.
Can I pay via bank transfer?
Please contact us directly for this payment option.
SHIPPING & DELIVERY
Do you ship internationally?
Yes. We regularly ship to Australia, the United States, Canada, Europe, and many other countries.
Do you ship to PO Boxes?
Shipping is only available to street address and not to PO Boxes.
Where do you ship your products from?
We ship our items from Bali, Indonesia to worldwide with DHL Express.
How long does international shipping take?
Shipping times depend on destination country and customs processing. Usually your package will be arrived in 3-7 days after being dispatched from our warehouse.
Do I need to pay import taxes?
A small percentage of the orders we ship may be subject to import duties and taxes. Please be aware that all countries have different laws regarding the importation of certain products and taxes etc., Seminyak Leather Bali cannot control these costs and is not responsible for any duties/taxes applied to your package.
Will I receive tracking information?
We will provide a tracking number via email directly after we dispatch your item. You can track your shipment using the tracking number provided here.
What happens if my package is delayed?
Shipping delays can occasionally occur due to customs inspections or carrier issues.
What happens if my order is not delivered or has gone missing?
In the case where DHL Express is unable to deliver a package due to an incorrect address, multiple failed attempts to reach the customer at point of delivery, the customer’s refusal to pay duties, or otherwise, Seminyak Leather Bali is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes).
In addition to this, Seminyak Leather Bali is not responsible for any fees incurred upon re-shipping merchandise to the customer - the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
We cannot be held responsible for any missing shipments once dispatched, however will do our best to assist you with locating your shipment.
For any further delivery or shipment issues please contact our customer care team via email: info@seminyakleatherbali.com and we will assist you to have this resolved where we can.
RETURNS & EXCHANGES
Can I return my order?
Please refer to our Return Policy for current eligibility requirements.
Can I exchange for another size?
Size exchanges may be available depending on product condition and stock availability. All the cost for returning and sending the new product will be charged to the customer.
What if I receive a damaged or defective product?
We hope that you will be thrilled with your order. However, if you receive a damaged or defect item, we will gladly exchange or refund your purchase. You may return any damaged products to us within 7 days upon receiving. Please contact us via e-mail to info@seminyakleatherbali.com who will be happy to assist in arranging you a replacement.
How do I submit a return and how is this processed?
If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.
Returns are to be submitted by contacting our customer service team via email: info@seminyakleatherbali.com for information regarding returns policy.
LEATHER CARE
How do I clean leather sandals?
Use a soft dry cloth and avoid harsh chemicals.
Can leather get wet?
Leather can tolerate occasional moisture but should not be regularly soaked.
How should I store my footwear?
Store in a cool, dry place away from direct sunlight.
How long do leather sandals last?
With proper care, genuine leather footwear can last for many years.
How do I maintain woven leather?
Clean gently and avoid excessive pulling or twisting of woven sections.
WHOLESALE & PRIVATE LABEL
Do you offer wholesale?
Yes. We work with boutiques and retailers interested in carrying artisan leather products. Send your inquiry to info@seminyakleatherbali.com
What is your minimum order quantity?
Our MOQ is as small as 5 pcs for our design. The MOQ might be more customized product.
Do you offer private label services?
Yes. We offer private label and white-label opportunities for selected partners.
Can I customize designs for my brand?
Yes. Please send your inquiry to info@seminyakleatherbali.com
Do you provide worldwide wholesale shipping?
Yes. We can support international wholesale orders.
OTHER QUESTIONS
Can't find your question here?
We´re here to help. Send us an email or contact us and we'll get back to you shortly. Don't forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.