What if I receive a damaged or defective product?
We hope that you will be thrilled with your order. However, if you receive a damaged or defect item, we will gladly exchange or refund your purchase. You may return any damaged products to us within 7 days upon reception.
Please contact us on +62 817-9248-989 by WhatsApp or e-mail to email@example.com. We will be happy to assist in arranging you a replacement.
How do I submit a return and how is this processed?
Returns are to be submitted by contacting our customer service team via email: firstname.lastname@example.org for information regarding returns policy.
PLEASE KEEP IN MIND
- Damaged products are eligible for exchange unless the product is out stock, we will gladly refund your purchase.
- Refund will be processed within 7-10 business days from the day you report to our Customer Service team
- Please note that you are responsible for shipping costs and the safe return of merchandise