Refund policy

What if I receive a damaged or defective product?

We hope that you will be thrilled with your order. However, if you receive a damaged or defect item, we will gladly exchange or refund your purchase. You may return any damaged products to us within 7 days upon reception.
Please contact us on +62 817-9248-989 by WhatsApp or e-mail to We will be happy to assist in arranging you a replacement.


How do I submit a return and how is this processed?

Returns are to be submitted by contacting our customer service team via email: for information regarding returns policy.


- Damaged products are eligible for exchange unless the product is out stock, we will gladly refund your purchase.
- Refund will be processed within 7-10 business days from the day you report to our Customer Service team
- Please note that you are responsible for shipping costs and the safe return of merchandise